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Services

Customer Support

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What does QWay HealthCare EHR support do?

 

We support EHR software companies with best solutions for their critical EHR software queries and understand the ways to halt such issues in future. EHR customer support helps to gather and learn most out of EHR. Healthcare professionals might need additional help in learning new features, to get started, or issues in software itself. Without EHR customer support it would cause great difficulty for practice to sustain in the market. To run a successful software performance and practice for hospitals, QWay EHR customer support extends its services with utmost priority. We think of different methods of solving an issue depending on its complexity.

customer-support

Web Support

Chat Support

Voice Support

Email Support

What do we do for Customer Success

  • Employment of enrolment specialist to do enrolments with the clearing house for all insurances requested by the practice.
  • Takes training of the new customers on different modules of the Training team also takes care of Q&A sessions for on boarded providers as well.
  • Solving customer queries on the questions related to clinical, practice management and non-billing related queries.
  • Speech To Text, eRx, EPCS, RTE Activations & Enrolments and Uploads for new customers. (Demographics, Fee schedule, Custom procedure, Referral contacts, CCDA).
  • Create JIRA tickets for all identified bugs, improvement suggestions and undertake product testing.
  • Creating and provision of forms for clinical notes customized and built according to the customer’s requirements.
  • Onboarding of new providers with the help of implementation specialist and new doctors and taking them live with the EHR.
Qway customer success
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Advantages of EHR customer support:

  • Understands issues and shares best solutions to EHR software companies and eliminates them.
  • It has a pro-active approach towards critical software issues.
  • Satisfies client’s experience with better customer service.
  • Focuses on converting problems to solutions.
  • Scaling up business becomes effortless.

What makes us Unique?

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  • We provide 24/7 EHR customer support especially for EHR software companies.
  • We follow quick turnaround time.
  • You can avail our services via phone, email, online chat.
  • We offer training for EHR customer support team.
  • We are skilled with good communication.
  • We are pioneers in RCM industry for 10 years.
  • We provide opportunity to have hassle free work and focus on development.
  • We understand clients better than vendors.

Got a question?

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