Customer Support

We take over the support desk for EHR software companies. Our team answers customer questions by web, chat, phone and email, helps new practices get live on the platform, and fixes software problems for customers. We also track which issues keep coming back so your product team can address the cause.

Support volume rises every time you sign a new practice, and each new hire needs weeks of product training before they are useful. An outsourced team absorbs that growth so your developers stay on the product and not on tickets. We also train your support staff if you want to keep part of the desk in-house.

Our implementation specialists get each new practice from signed contract to live. We activate and enroll Speech-to-Text, eRx, EPCS and real-time eligibility, then load the starting data: demographics, fee schedules, custom procedures, referrals and CCDAs. We can also build custom clinical note forms to match how a practice documents, and run orientation sessions and Q&A for newly onboarded providers.

Clinical workflow questions, practice management questions, and anything else that isn’t billing. A provider who can’t find a template, a front desk that needs help with scheduling, and a practice asking how a new feature works all come to us. Clearinghouse enrollments go to dedicated enrollment specialists, set up around what each practice needs.

Yes. We train on both the technical side and how to talk to a frustrated provider in the middle of a clinic day. That second part is usually what separates a ticket that closes from one that gets escalated.